Privacy Policy

Last updated: March 15, 2026

1. Introduction

Chartix (“we,” “us,” or “our”) operates the Chartix web application and iOS app (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using Chartix, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: When you create an account, we collect your full name, username, email address, and password (stored in hashed form).
  • Trade Data: Details you enter about your trades, including instrument, entry/exit prices, dates, position size, profit/loss, tags, notes, and screenshots.
  • Journal Entries: Personal trading journal notes, daily reflections, and self-assessments you record within the Service.
  • Payment Information: When you subscribe to a paid plan, payment is processed by Stripe (web) or Apple (iOS in-app purchases). We do not store your full credit card number, CVV, or bank account details.
  • Support Communications: Any messages, feedback, or support requests you send to us.

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, session duration, and interactions within the application.
  • Device Information: Device type, operating system, browser type, screen resolution, and unique device identifiers.
  • Log Data: IP address, access times, referring URLs, and error logs.
  • Cookies & Similar Technologies: We use cookies and local storage to maintain your session, remember preferences, and understand usage patterns. See Section 7 for details.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Process transactions and manage your subscription
  • Generate analytics, performance metrics, and AI-powered coaching insights based on your trade data
  • Personalize your experience and deliver relevant content
  • Communicate with you about updates, features, and support
  • Detect, prevent, and address fraud, abuse, or technical issues
  • Comply with legal obligations and enforce our Terms of Service

4. Data Storage & Security

Your data is stored securely using Google Firebase (Firestore and Firebase Authentication). We employ industry-standard security measures including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure password hashing via Firebase Authentication
  • Access controls and least-privilege principles for internal systems
  • Regular security reviews and monitoring

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Third-Party Services

We integrate with the following third-party services, each governed by their own privacy policies:

  • Google Firebase: Authentication, database (Firestore), cloud storage, and analytics.
  • Stripe: Payment processing for web subscriptions. Stripe collects and processes payment information directly; we receive only a transaction confirmation and subscription status.
  • Apple (StoreKit): In-app purchases and subscription management for iOS users. Apple processes payment information directly.
  • OpenAI / AI Providers: To power AI coaching features, anonymized or aggregated trade data may be sent to AI service providers. No personally identifiable information is included in AI requests.
  • Vercel: Hosting and deployment of the web application.

6. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating the Service (as described in Section 5), subject to confidentiality obligations.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request.
  • Safety & Protection: To protect the rights, property, or safety of Chartix, our users, or the public.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your data may be transferred as part of that transaction.

7. Cookies & Local Storage

Chartix uses cookies and browser local storage for the following purposes:

  • Essential: Authentication tokens, session management, and security (required for the Service to function).
  • Preferences: Storing your theme, accent color, layout, and other UI preferences.
  • Analytics: Understanding how you interact with the Service to improve features and performance.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent certain features from functioning properly.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Export: Request your data in a portable, machine-readable format.
  • Objection: Object to processing of your data for certain purposes.
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at support@chartix.co. We will respond to your request within 30 days.

9. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

10. Children’s Privacy

Chartix is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will delete that information promptly.

11. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. By using the Service, you consent to the transfer of your data to these countries. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through a notification in the Service. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

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